A customer reported that the Theme Editor in their osCommerce installation had stopped working after moving the store to production. They were unsure of the cause and sought assistance to resolve the issue.
Our support team quickly diagnosed the issue, explaining that this could occur when the theme is edited for a sales channel located in a subfolder or symlink (e.g., https://your_shop/furniture). They recommended accessing the Theme Designer using the corresponding URL structure: https://your_shop/furniture/admin/design/elements.
The issue was resolved, ensuring their store's visual updates remained uninterrupted.
