February 03, 2025Viewed: 242
A customer encountered an Error (#2) Internal Server Error after running an import script. This prevented access to the admin area , delaying their website launch. After reviewing the log files, our team identified the issue: Logging was enabled, but the log file name was invalid: Store Page Parse Time – False Log Destination – /var/page_parse_time.log The issue has been fixed and will be resolved in the next version. Since the customer could not access the admin area , they needed an alternative way to apply the fix. To resolve the issue, the support team advised to update the setting using SQL or a configuration file: Option 1: Update via SQL Run the following query: UPDATE configuration SET configuration_value = 'false' WHERE configuration_key = 'STORE_PAGE_PARSE_TIME'; Option 2: Modify Configuration File Add the following line to admin/includes/local/configure.php: define('STORE_PAGE_PARSE_TIME', 'false'); The customer applied the fix and successfully regained access to the admin area , allowing them to proceed with their website launch. Always remember about the importance of proper logging configuration. This success case provides a clear, accessible solution for users who may encounter similar issues.
