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A user experienced an AJAX error while using the search function within the osCommerce backend on one of their two installations. Despite both setups being on different domains, only one encountered this issue. The user suspected the problem was within osCommerce, as no changes were made by the hosting company. |
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“I’m running two installs of osCommerce on different domains. Only one is getting this AJAX error when using the search function.
I saw a similar case where someone added ‘zip to PHP’ to fix it, but I don’t understand how to do that. Can you help?” |
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Our support team responded by asking for the error log files to better understand the issue. The user was directed to: Admin -> Settings -> Tools -> Error Log Viewer -> Download all logs Upon reviewing the logs, we identified the issue with the Plain Products Description app. To resolve the error, was provided the following SQL command to be executed, which would address the search-related issue: CREATE FULLTEXT INDEX ft_search_details_be ON plain_products_name_search (`search_details_be`); |
This success story demonstrates the importance of detailed error logs in diagnosing backend issues. With a clear diagnosis and targeted SQL command, the AJAX error was swiftly addressed, ensuring seamless operation across both osCommerce installations.
If you’re facing similar issues, don’t hesitate to contact our support team for a quick resolution!
