A customer, while following the official tutorial for building their first extension in osCommerce, encountered an issue. Despite completing the steps, the "My Account" page remained empty, and they couldn't locate the widget they created. Even after downloading the full extension, replacing their code, and flushing caches, the issue persisted with no error logs generated.
Our support team identified the issue and provided a solution. They recommended updating the URL path to mirror the frontend setup. The customer should use:
https://your-site/watch/admin/design/elements?theme_name=watchinstead of:
https://your-site/admin/design/elements?theme_name=watchAfter making this change, they were advised to open the Account page again.
By following the support team's advice, the customer moved forward with their first extension and completed the development process.
